Grow.

Innovate.

Connect.

Let's Connect.

Join us at Connect, the Canadian platform for collaboration and innovation in the pet industry!

We are dedicated to bringing together Canadian and global pet industry leaders—including manufacturers, retailers, and suppliers—to foster strong relationships and drive success.

At Connect, you'll find invaluable opportunities for networking, education, and dialogue, all designed to help pet businesses thrive in an ever-evolving market. Our Connect Tool Box vendors and expert speakers are here to share powerful insights and strategies to help you grow your business.

This event is more than just a gathering—it's a community committed to empowering retailers

with the knowledge, skills, and connections they need to succeed. We advocate for innovative solutions and ensure retailers have access to brands that truly support them.

Built by pet professionals, Connect values your input! We invite you to share your vision and insights to make this experience even more impactful for your business. Join us in shaping the future of the pet industry—let’s grow together!

Exhibitor Enquiry

Connect:

A B2B pet trade event celebrating the Canadian pet industry hosted and created with a team that is 100% built with individuals and vendors from the Canadian Pet Industry.

Connect Lounge

Attendees and Exhibitors can enjoy all the amenities of the Connect Lounge. A spacious seating area with beverages, charging stations and plenty of seating area for impromptu meetings.

Education Stage

Connect brings 2 days of educational talks to attendees. Visitors will hear from Jennifer Murray, Jordan Milgrom, and financial advice through RBC, Moneris and ADP.

Fresh Food Showcase

A highlight of the show is Connect's Fresh Food Showcase featuring a variety of frozen and gently cooked products from many of the Connect Exhibitors. Thanks to Habco for the great looking freezer setup.

Connect Live

Thursday night features Connect Live at the NFCC with the Orange Man Band. The evening will kick off with $10,000 in cash giveaways to retailers and exhibitors.

How to start a pet care business in Ontario

Retailer Tool Box

April 25, 2025•4 min read

How to start a pet care business in Ontario

Full link here:https://sbs-spe.feddevontario.canada.ca/en/how-start-pet-care-business-ontario

Introduction

The pet care industry consists of businesses that provide products or services for pets and pet owners. If you are considering starting a doggy daycare, obedience training, pet grooming or other pet-related business, you will be part of this growing industry.

Other common types of pet care businesses include:

Pet sitting or dog walking services
Pet clean up services
Kennel/boarding services
Animal behavioural advice
Pet supply stores

Getting started

When you start a business there are several things to consider before you can sell your product or service. Most businesses in Ontario need to complete a minimum of three basic steps:

Find out what licences and regulations apply to your type of business
Choose a business structure and register or incorporate your business
Determine if you will need to collect and remit HST

Our Starting a business guide will give you more information on these steps and other basic requirements for starting a business in Ontario.

Read online:
Starting a business

Regulations

Your business may need licences and permits from the federal, provincial and municipal levels of government.

In addition to the information you will find in this guide, you can use BizPaL to find licences and regulations that may affect your business.

Use online:
Permits and licences search

Some common licences, permits and regulations that may apply to starting your pet care business include:

Pet foods

If you are making or selling pet food as part of your pet care business, you need to be aware of the different regulations.

For information on manufacturing and importing pet foods, contact the Canadian Food Inspection Agency.

Canadian Food Inspection Agency
1-800-442-2342
Animal health
For information on labelling and advertising regulations for dog and cat food, contact the Competition Bureau:

Competition Bureau
1-800-348-5358
Guide for the labelling and advertising of pet foods

Importing or exporting wild plants or animals

If you plan on importing or exporting wild plants or animals, you may need an import or export permit.

Contact Environment and Climate Change Canada:
1-855-869-8670
Permits for trade in protected species

You may also wish to consult the following guides:

Legal questions

You can contact Pro Bono Ontario’s free legal advice hotline to enquire about getting help with your everyday civil legal needs (no family law, immigration or criminal law). The service is generally aimed at those who cannot afford a lawyer.

Note that service is not guaranteed and you will be asked questions as part of the qualifying process, such as the amount of personal income earned by your household, your name, postal code and age range.

Contact Pro Bono Ontario’s Free Legal Advice Hotline:
1-855-255-7256

Read online:
Pro Bono Ontario - Free Legal Advice Hotline

You can also contact the Law Society of Ontario's Law Society Referral Service if you have legal questions of a business nature. The service may be able to assist you in finding a lawyer or paralegal, based on your needs.

Use online:
Law Society Referral Service

Taxation

Depending on your location and the type of products or services being offered, federal, provincial and/or municipal business taxes may apply.

Read online:
Taxation guide

If you sell goods and services in Ontario, you may need a business number to collect and remit the Harmonized Sales Tax (HST). Most businesses that make less than $30,000 in any 12-month period are not required to charge HST; however, you can register voluntarily and claim input tax credits. Speak with the Canada Revenue Agency (CRA) for more information.

Contact CRA:
1-800-959-5525
Canada Revenue Agency